Sr. Site IT Technician

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Summary

The Site Technician will be responsible for providing daily application support to internal customers for the company’s enterprise software applications. This role includes providing support to all areas of the business. Emphasizing on customer service this position primarily focuses on desktop, network and application support while administering user accounts and system access.

Essential Functions

·         Promptly respond to and document all IT related incidents and assigned tasks.

·         Acts as 1st escalation point for incident resolution, engaging additional teams as required.

·         Installs, configures, troubleshoots, and recommends improvements for IT hardware & software

·         Adheres to IT policies, procedures, and standards.

·         Diagnose and perform troubleshooting in a production environment.

·         Create functional and technical documentation for users and technicians.

·         Perform logical user access controls throughout the enterprise.

·         Builds relationships with users to understand technical environment (hardware, software, etc.).

·         Maintains effective departmental and organizational communications.

·         Prioritize work based on severity, impact, and urgency.

·         Identifies, researches, and resolves complex technical problems.

·         Provide first line support for local site as well as regional and global support responsibilities as part of a global support organization. 

• Reviews, analyzes, and troubleshoots the organization’s enterprise software applications and databases.
• Analyze and develop logical resolutions for business issues from a technical and business perspective.
• Document root cause and resolutions to issues.
• Provide support for our ERP system “Infor Visual Manufacturing”
• Provide maintenance and coding enhancements for our Quality, Quoting, EDI, and Shop Floor systems written in Visual Basic and .Net.
• Assist in the support of planning and business intelligence system.

Additional Responsibilities

·         Provision of ‘out of hours’ support when required

·         Relies on extensive experience and judgment to plan and accomplish goals.

·         A wide degree of creativity and latitude is expected.

·         Be available to travel when required

·         Support other PCC Metals facilities as required

Must understand and follow requirements of SXP QMS and EHS system.

Qualifications

Competencies

• Communication & Interpersonal Skills
• Analytical Thinking
• Prioritization Management
• Technical Expertise

Education and Experience

·         Bachelor’s Degree in Computer Science, Information Technology, or related field

·         At least 3 years in the Information Technology field.

·         Minimum 5 years direct experience will be considered in lieu of BS degree. 

·         Project and team collaboration experience.

• Great customer service ability.
• Capable of working with non-technical people.
• Excellent communication and organization skills.
• Ability to work independently.
• Strong analytical and logical mindset.
• Strong team and interpersonal skills to communicate effectively with internal customers
• Experience supporting enterprise applications.

Special Skills

·         Concepts:

o    ITIL Framework knowledge

o    Hardware

o    Software

o    Networking

o    Basic Information Security

·         Technical:

o    Windows

o    Active Directory

o    Oracle

o    System Center

• Experience developing applications with (.NET 3.5/4.0/4.5 Framework
• Experience HTML/HTML5, JavaScript, and CSS
• SQL Server (Stored Procedures, Triggers, Functions, Views)
• Web Service development (XML, JSON, REST) helpful
• Great documentation skills for technical and/or business documents
• Relational database experience along with SQL Server.
• EDI and Business Intelligence systems helpful.

Additional Notes

·         The Company retains the right to change or assign other duties to this position.

Cultural Fit – PCC Values

Drive For Results

Self-Directed/Autonomous

Strategic/Tactical

Metrics Driven

Responsible

Physical Dimensions

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to: stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is regularly exposed to moving mechanical parts and vibration. The employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to high, precarious places and outside weather conditions. The noise level in the work environment is usually moderate.