Field Service Technician

United States of America
New York
Full Time



Environment One Corporation (E/One) is an operating company of Precision Castparts Corp. (PCC), a worldwide manufacturer of complex metal parts and industrial products. With corporate headquarters in New York and regional offices and distribution throughout the industrialized world, E/One is a manufacturer and provider of products and services for the disposal of residential sanitary waste and Utility Systems for the protection and performance optimization of electric utility assets.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Purpose: Responsible for providing in the field service of E/One Utility Systems Business equipment. This position requires extensive travel throughout the United States and some international travel as well. 

Core Responsibilities:
•Identifies, analyzes, repairs, and modifies E/One products at customer locations and/or at E/One facility.
•Performs system start-up, commissioning and training of customer personnel, and the training may include Microsoft Power Point presentations.
•Provides technical support via telephone and in writing to customers and agents, which may include solving technical problems with equipment including interaction between the equipment and the power plant.
•Creates site technical service reports, including preparing documentation for invoicing.
•Domestic and international travel including emergency customer support with little to no advanced notice, which includes gaining access to Power Plants, Paper Mills, Refineries and Nuclear Power Plants.
•Maintains database records associated with customer complaint, RMA and Warranty activities.
•Supports marketing, engineering, production and product development projects as required. 
•Conducts work onsite in accordance with OSHA and plant specific safety qualifications.
•Typical work area is hazardous area, Zone 2, dealing with hydrogen gas. The work environment is typically outdoors at industrial facilities and occasionally in weather extremes over 100ºF and less than 0ºF.
•Work may include accessing job sites via ladders or other lifting devices, working with pressure vessels, rotating machinery and compressed gas cylinders.
•Maintains E/One tools and equipment required to perform job functions as necessary.
•Other duties as assigned 

Qualifications & Requirements:
•High school diploma or equivalent required.
•3-5 years of relevant experience preferred but not required. 
•Possess strong mechanical and electrical skills with some troubleshooting experience desired.
•Ability to read electrical schematics and piping & instrumentation diagrams desired.
•Ability to use and interpret electrical test equipment, including multi-meters and HART communicators desired.  
•Knowledge of MS Word, PowerPoint, Excel, and Outlook is required.
•Solid communication skills, both verbal and written, to accurately describe problems and communicate with customers and cross-functionally within the organization.
•Must have a valid driver's license and clean driving record.

Desired Characteristics:
•Ability to work in confined spaces and at different heights. 
•Strong manual dexterity with good hand-eye coordination. 
•Able to lift, push, and pull objects over 50 pounds. 
•High levels of motivation with ability to work well in teams and independently. 
•High degree of flexibility.