Field Service Technician

United States of America
New York
Full Time
October 1 2020



With more than 150 operations and about 22,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, forgings, and clad products for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

Headquartered in Portland, Oregon, this over 10 billion dollar company employs more than 29,500 people worldwide.  PCC has over 160 plants and has a presence in twenty-six states in the US and in over a dozen countries. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers and shareholders while continually pursuing strategic, profitable growth.

Effective early February 2016, Berkshire Hathaway, led by chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

CC Fasteners and Engineered Products consist of specialized manufacturing businesses that produce fasteners, precision components, systems, tooling, and engineered system solutions for a diverse group of end customers in the automotive, aerospace & defense, industrial machinery, and other performance-driven markets.

PCC Fasteners and Engineered Products' manufacturing operations are spread over four continents, forming a network of industry-leading companies, which enables our customers to utilize our experience and deep product knowledge wherever they need it. Embedded in a culture of continuous improvement, our assets and industry leadership insure that we will consistently deliver our customers the best value in the markets we serve.

Environment One Corporation (E/One) has corporate headquarters in New York and regional offices and distribution throughout the industrialized world. E/One is a manufacturer and provider of products and services for the disposal of residential sanitary waste and Utility Systems for the protection and performance optimization of electric utility assets.

Sewer Systems

Low-pressure, gravity-independent, contour-following sewage collection systems were pioneered by Environment One. E/One Sewer® systems have proven to be an economical and effective method of sewering otherwise difficult land areas, such as flat, wet, rocky and hilly terrain.

At the heart of an E/One Sewer® is the grinder pump, developed by Environment One. These units accept household sanitary waste, grind it into a fine slurry, and pressurize it to permit transport through small-diameter pipes. E/One Sewer Systems serve over 1 million end-users daily.

E/One's Sewer Systems business is ISO 9001:2015 certified.

Hydrogen Systems

Environment One’s expertise in the detection and measurement of submicron particles has led to the development of a line of critical monitoring instruments for electric utilities. The Generator Condition Monitor was designed to warn of potential failures in electric power generators by detecting the submicron particles emitted in the generator’s cooling gas during early phases of overheating or arcing.

E/One's Hydrogen Systems business is ISO 9001:2015 certified.

Responsible for all facets of personally servicing our sewer system business throughout the United States and abroad in conducting technical training on our systems, performing troubleshooting on our products, addressing warranty claims and resolving product issues with customers.
•Provide timely technical support in person, by telephone or in writing.
•Provide onsite field service assistance including repair and installation work with customers and distribution personnel.
•Identify, analyze, and repair products at the customer's location, service centers, and in the factory.
•Use test equipment to set up and evaluate the performance of product and parts.
•Analyze the results of testing to develop solutions to any problems with design or parts.
•Perform site surveys, installation inspections, and minor modifications as needed by contractors, engineers, or customers.
•Document all service related activities and communicate with all departments in order to update them on products and customer issues.
•Enter, review and process warranty claims, including denial notification. Also responsible for responding to questions (email and telephone) associated with individual warranty claims.
•Process, test, repair, and communicate results on returned materials (RMA).
•Provide individual and group training on product assessment, troubleshooting, repair, installation, and warranty policies to Regional Managers, distributors, third party service providers, and customers. Training is provided in person, over the phone, or via web conference.
•Mentor new technicians and potential trainers on all aspects of Field Service.
•Participate in determining trends evaluations of warranty claims and RMAs
•Assist with identification & resolution of field product issues & product development
•Assist with the development of new products
•Assist with developing and maintaining service materials, tools and training programs
•Assist with coordination and promotion of the Service Council
•Train new distribution and help them with set up for service
•Work with distribution on any large-scale effort.
•Maintains a thorough knowledge of products and services.
•Other duties as assigned.
•High School Diploma or equivalent, required. Associates degree in related technical field, preferred
•One year of field troubleshooting experience preferred.
•One year of training experience in both classroom and shop settings preferred.
•Possess strong mechanical and electrical skills. Ability to read and work from blue prints and schematics.
•Solid oral communication skills both verbal and written to accurately describe problems and communicate with customers and trainees.
•Requires knowledge of MS Word, PowerPoint, Excel, Internet Explorer and Outlook – Google Chrome and Firefox a plus.
•Able to use full range of motion to lift up to 50 pounds comfortably including bending, reaching, climbing, pulling, and pushing to perform the physical requirements of the job safely.
•Must have a valid driver's license and clean driving record.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.