Helpdesk Technician

United States of America
Information Technology
Full Time



With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Maintain, repair, and upgrade components of the network including but not limited to workstations, printers and software. Provide technical software, hardware and network problem resolution to end-users within a fast paced environment by performing question/problem diagnosis and guide users through step-by-step solutions on both an on-site and call-back basis.

Specific Duties and Responsibilities

  • Keeps work environment clean and organized.
  • Procures, configures and installs workstations, printers, terminals and related components.
  • Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
  • Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
  • Performs add/change/remove user requests while following Sarbanes-Oxley and IT policies for all changes.
  • Maintains and updates an accurate IT asset inventory including proper addition and changes of assets, decommissioning of assets and organizing disposal of equipment.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, email problems and site connectivity problems.
  • Tracks software license compliance and performs annual audits to confirm licensing compliance.
  • Maintains spare parts inventory for internal software, hardware and network printers. Enters requisitions as required to maintain appropriate inventory levels.
  • Identifies, troubleshoots and resolves a wide range of technical computer-related problems in an appropriate time frame.
  • Support and train end-users on a wide range of software applications as needed.
  • Works regularly with the Network Administrator and/or IT Manager to assist with projects and to seek guidance as necessary.
  • Support for Shop Floor on technical computer-related issues.


To perform the job successfully, an individual must demonstrate the following competencies:

  • The ability to multi-task in a face paced environment.
  • Read, understand and apply complex technical information.
  • Willingness to respond quickly and effectively to plant downtime and related issues.
  • Strong team orientation with excellent written and communications skills.
  • Ability to learn new technology quickly with minimal training.
  • Person must occasionally lift and or move up to 75 pounds. Some contortion of the body to reach behind and under furniture may be required as part of the position.


Bachelor’s or Associate’s Degree in Computer Information Systems or related field of study

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.