Information Technologies Helpdesk

United States of America
Oklahoma
Tulsa
Aerostructures
Waldens
Information Technology
On-Site
Full Time

  


20186

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Location Profile:

Walden’s Machine was founded in 1976 by Charlie Walden.  Primus purchased Walden’s in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3, 4 & 5 axis medium/complex aluminum and hard metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structures specialist and global supply chain management.

Walden’s has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included, but are not limited to, Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation.  The Company is fully certified for IS0 9001 and hold Revision “C” registration for AS9100.

Primary Responsibilities:

  • Fully on-site presence required
  • Receive, triage, and analyze customer requests via telephone and email
  • Provide responsive and competent end-user support for technology and application questions and problems
  • Support and troubleshoot network and connectivity issues
  • Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers
  • Configure and support PC, laptop and peripheral hardware including installing and configuring software programs
  • Diagnose and solve hardware problems
  • Provide subject matter expertise for projects; Manage projects as appropriate
  • Keep abreast of current software and hardware technology trends and new technology
  • May occasionally perform special projects; Perform other duties as assigned

Required Skills:

  • Windows XP and MS OS knowledge and working knowledge of MS Office applications
  • MS Windows Active Directory administration
  • Extensive hardware troubleshooting experience
  • Creative problem solving skills with strong troubleshooting skills
  • Self-starter with ability to frequently multi-task
  • Ability to communicate clearly and concisely, both verbally and written
  • Ability to deliver customer service to users with various levels of computer knowledge

Work Conditions:

  • Mixed office and shop/industrial
  • Occasional moving parts, machine noise; VDTs, computers
  • Sedentary to low activity with intra-building walking
  • Lift/Move/Position: None to occasional 35#
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.
Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.

This requisition is closed to applications.