IT Infrastructure Manager

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Summary:

The IT Infrastructure Manager is a vital part of the information technology’s (IT) team which serves as a liaison between the Application managers, IT Regional managers, network engineer and the infrastructure team for the various locations within Wyman Gordon.  The candidate will be required to help develop and manage the relationship between the infrastructure team and the rest of the IT members functioning as a point of escalation in the event services are not meeting expected outcomes, acquiring an understanding of the direction of the business unit(s), and identifying new opportunities that will enable IT to enhance business services. The position requires a firm grasp of IT technology as well as proficiency of the many solutions offerings of the IT department.

In addition to managing IT relationships, this dynamic role will also function as the technical leadership for the facility from an infrastructure perspective. Managerial duties will also include developing metrics to monitor all areas of networking, infrastructure, Backups, Linux, VMware performance, patch installation and resolution, and identifying opportunities for improvement and driving changes in performance to meet and exceed IT and business expectations. The IT Infrastructure manager will be required to provide oversight of all projects and service request related to ensure quality control, aid in mitigating issues and risks, manage resource allocations to make certain that all deliverables meet or exceed IT and customer expectations.

A highly motivated, result-driven, and customer-centric professional with a pioneering career reflecting strong leadership qualifications coupled with strong business acumen, superior record of delivering simultaneous large-scale, mission-critical projects on time, and under budget. In pivotal function to enable and enhance infrastructure and applications to improve overall organizational operations efficiency and effectiveness.

High energy, innovative, technical, process oriented, and transformation leader with strong relationship building and communication skills that strives for excellence for the success of team and organization.

Core Management Competence:

• IT Service Management
• Team Leadership
• Project Management
• IT Strategic Planning
• Technology Transformation
• Performance and Productivity Improvement

Requirements:

• Minimum of 8 Years of experience within an information technology department.
• Minimum of 5 Years of experience with managing various computer hardware/software technologies to include: PC hardware/software, networking, server/distributed computing, RDS, ERP systems, etc.

• Data mining, data analysis, develops reports and queries for production, finance, sales, etc.
• 8 years’ experience working in a manufacturing environment preferably aerospace.
• Analyzes technical and business requirements and translates them into system specifications.

• Conducts individual and group training sessions.
• Minimum of 5 Years of experience in a leadership role directing employees of various size teams.
• Excellent Communication Skills.
• Excellent Experience conducting conflict resolution and mediation methods.
• IT Planning including project planning, design, working with vendors, configuration planning, deployment, high availability/business continuity and maintenance.
• Technical understanding of business application systems and their underlying hardware.
• Possess demonstrated working knowledge of database concepts, theories and principles, program concepts, techniques and languages.
• Experience with technical support practices such as: ticket documentation, service level agreements, statistics, and escalation processes.
• Ability to understand and communicate complex business requirements to the technology teams.
• Experience Documenting Application Requirements, Technical Specifications, Use-Cases, Workflow Processes.
• Experience of building and maintaining applications in a multiplatform environment (Windows Server and/or Unix/Linux environments).
• Experience in overseeing the design, development, and implementation of hardware solutions, systems, or products.
• Deep understanding in the areas of Datacenter operations – Computer, Virtualization, Storage, Network, Backup, Database, Tools, Application operations.

• Technical expertise with VMware, Network, Veeam and Microsoft Products including o365 but not limited.
• Strong ability to manage disaster recovery environment.

• Technical Background:
• Windows Server 2008/2012/2016/2019 administration
• Office 365
• Microsoft SMS / SCCM
• Windows 7/8/10
• VoIP / SIP
• Juniper routers / switches / VPN
• Cisco and Juniper VPN
• Juniper Firewalls/JUNOS
• Avaya PBX systems
• TCP/IP routing/switching.
• WAN connectivity T1/T3/Ethernet
• Ethernet Switching
• VMware virtualization
• Cisco routing/switching.
• Network Security products and strategy
• Microsoft Hyper-V
• Veeam Backup and Replications

Education: Bachelor’s Degree or Equivalent Experience Required; Technology Field Preferred.

Travel Requirements: 25% + or As Needed Travel to support related facilities.

Responsibilities:

• Provide guidance to the IT infrastructure staff (systems administrators), direct the daily operations of the team, monitor progress and achievement through performance metric reports and take corrective action as appropriate and in a timely manner.
• Communicate direction of client services in the supported locations, deliver leadership initiatives, and plan, prioritize and delegate work tasks to ensure success of team and the proper functioning of the department.
• Proactively monitor and communicate service performance (weekly/monthly distribute of performance status, troubles, maintenance, SLA's etc.) to stakeholders.
• Manage all Division server infrastructure backups and server patch deployment.
• Help IT department achieve customer service objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Provide effective monitoring for all projects and service request ensuring the adequate deployment of sufficient resources, personnel, and materials; interacting with PMO to develop work plans, track and report progress and monitoring of project plans and communicating with key stakeholders.
• Work with IT leadership (regional IT managers, application managers, network engineer) to create and implement business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.
• Ensure standards and guidelines are applied and maintained across applications for administration, deployment, and monitoring over a range of platforms that largely comprises industry standard components.
• Provide on-going support for installed applications systems including resolution of application systems incidents, root cause analysis of problems, impact analysis and planning of proposed system upgrades and patches.
• Managing change control implications for designated systems to ensure that applications and related services are documented and kept current.

Certifications (Preferable but not required):

• Project Management Professional (PMP)®, Project Management Institute
• MCSE - Microsoft Certified Systems Engineer
• CCNA - Cisco Certified Networking Associate
• JNCIS-ER – Juniper Networks Certified Internet Specialist
• SECURITY+ - CompTIA Security+
• VCP-DCV - VMware Certified Professional 5 – Data Center Virtualization

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.