Senior Technician, IT Services - New Hartford NY

United States of America
New York
New Hartford
Metals
New Hartford/Dunkirk
Information Technology
On-Site
Full Time

  


8163

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Summary

This professional IT Site Technician is the central point of contact providing frontline IT support services for PCC Metals. Emphasis is on supporting the business workflow and the needs of manufacturing operations, including addressing production outages, work schedules and IT projects such as hardware refresh and equipment installation. Additional responsibilities include customer-service oriented tasks including desktop, network and application support while administering user accounts and system access.

Essential Functions

·       Promptly respond to and document all IT related incidents and assigned tasks.

·       Acts as 1st escalation point for incident resolution, engaging additional teams as required.

·       Installs, configures, troubleshoots, and recommends improvements for IT hardware & software

·       Adheres to IT policies, procedures, and standards.

·       Diagnose and perform troubleshooting in a production environment.

·       Create functional and technical documentation for users and technicians.

·       Perform logical user access controls throughout the enterprise.

·       Builds relationships with users to understand technical environment (hardware, software, etc.).

·       Maintains effective departmental and organizational communications.

·       Prioritize work based on severity, impact, and urgency.

·       Identifies, researches, and resolves complex technical problems.

·       Provide first line support for local site as well as regional and global support responsibilities as part of a global support organization. 

Additional Responsibilities

·       Relies on extensive experience and judgment to plan and accomplish goals.

·       A wide degree of creativity and latitude is expected.

·       Be available to travel when required

Qualifications

Education and Experience

·       Bachelor’s degree in Computer Science, Information Technology, or related field

·       At least 3 years in the Information Technology field.

·       Minimum 5 years direct experience will be considered in lieu of BS degree. 

·       Project and team collaboration experience.

Special Skills

·       Concepts:

o   ITIL Framework knowledge

o   Hardware

o   Software

o   Networking

o   Basic Information Security

·       Technical:

o   Windows

o   Active Directory

o   Oracle

o   System Center

Competencies

·       Communication & Interpersonal Skills

·       Analytical Thinking

·       Prioritization Management

·       Technical Expertise

Additional Notes

·       The Company retains the right to change or assign other duties to this position.

Physical Dimensions

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to frequently remain in a stationary position.  Must be able to occasionally move about inside the office to access fine cabinets, office machinery, etc.  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

For informational purposes only, the range of pay for this role is $74000 to $92000 US Dollar (USD) Salaried based on a variety of factors.  For informational purposes only, this role is eligible to participate in the Company’s Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1.5X the Company’s bonus multiple, based on the Company’s performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company’s 401(k) plan.

This requisition is closed to applications.